You use models of processes of other companies to define which process if she adjusts the necessities? It uses models of processes of other companies Source: data collected for the authors Analyzing the gotten data, we saw that the majority of the administrators who had been interviewed uses yes, models of processes of other companies and from they define a process there that if adjusts better in its company. Some continuously, others only to the times, and a small parcel does not use models of processes of other companies. 7.1.4. You practise benchmarking internal, that is, she selects processes, models of other considered departments efficient they apply and them in other areas of its company? Source practises Internal Benchmarking: data collected for the authors We can observe that great part of the administrators of the city of Formosa uses Internal Benchmarking, that is, uses processes that function in definitive sector of the company in adjust in another sector. 7.1.5.Depois to identify, to analyze, to choose and to communicate the changes in the processes inside of the company were possible to identify some resistance on the part of the employees if adaptarem they? She identified some resistance on the part of the employees Source: data collected for the authors In accordance with the data, the majority of the administrators say to identify little resistance on the part of the employees, a small parcel say not to identify resistncias and 38% still say that difficulties, therefore to find much resistance of the employees if to adaptarem the changes brought for practise of the Benchmarking. 7.1.6.Aps the choice of the model of processes, you considers satisfactory the result?